Terms of Service

By accessing or using the services provided by DFH Transportation and its affiliates, including transportation brokerage, carrier management, freight forwarding, warehousing, and related technology platforms (the “Service”), you agree to be bound by this Agreement. If you do not agree with any part of this Agreement, you must not use the Service.
1) Content and Use
  • You are responsible for all information, shipping instructions, bills of lading, customs documentation, hazardous materials declarations, and other content you transmit through the Service. We do not guarantee the accuracy, confidentiality, or quality of any content transmitted through the Service.
  • You agree that you will not use the Service to:
    • Engage in any illegal or fraudulent activities, including tendering shipments or materials in violation of applicable law or regulation.
    • Harass, threaten, or harm another person or entity.
    • Upload, post, or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, or otherwise objectionable.
    • Introduce any viruses, worms, or other harmful code to the Service.
    • Tender shipments that are improperly packaged, labeled, described, or classified, including hazardous materials without full and accurate disclosure and compliant documentation.
    • Misuse the platform to bypass agreed rates, manipulate load postings, or interfere with carrier or shipper relationships established through the Service.
2) Operational Requirements and Compliance
  • You will comply with all applicable federal, state, provincial, and local laws and regulations governing transportation and logistics, including but not limited to U.S. DOT, FMCSA, TSA, OSHA, customs, import/export, and hazardous materials regulations, as well as weight, size, and route restrictions.
  • If you are a carrier using the Service, you represent and warrant that you hold all required authority, insurance, permits, safety ratings, and licenses and will maintain them in good standing. If you are a shipper, you represent and warrant you have the right to tender the freight and that shipments are properly packaged, classified, labeled, and described.
  • You are responsible for providing accurate pickup and delivery locations, accessorial requirements, equipment needs, and any special handling instructions (including temperature control, security, or appointment windows).
3) Cargo, Documentation, and Title
  • Bills of lading, delivery receipts, and similar documentation serve as receipts only and do not alter the terms of this Agreement. Title and risk of loss transfer as between shipper and consignee per their separate agreement; the Service does not assume title to goods.
  • You must furnish complete and accurate documentation, including customs and export documents where applicable. You are responsible for all duties, taxes, fines, and penalties arising from inaccurate or incomplete information you provide.
4) Service Performance and Transit
  • Pickup and delivery times are estimates and not guarantees. The Service may be affected by weather, traffic, road conditions, regulatory inspections, capacity constraints, labor actions, force majeure events, or other circumstances beyond our reasonable control.
  • We may subcontract or arrange services through third-party carriers, brokers, or agents. Selection of routes, modes, and subcontractors is at our reasonable discretion unless expressly agreed otherwise in writing.
5) Intellectual Property
  • The Service, including its platform, software, processes, documentation, content, features, and functionality, is owned by or licensed to [Company] and protected by intellectual property and proprietary rights laws. Except as explicitly allowed by this Agreement or applicable law, you may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from the Service without our prior written consent.
  • Trademarks, service marks, and logos displayed through the Service are the property of [Company] or their respective owners. No rights are granted except as expressly set forth.
6) Prohibiting Illegal Activity
  • You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations. You shall not use the Service for any illegal or fraudulent activity, including the transmission of material that may be deemed illegal under any applicable law.
  • You warrant that you will not use the Service for transmitting any material that is harassing, abusive, defamatory, obscene, or menacing, and you will not tender contraband, counterfeit goods, stolen property, or shipments prohibited or restricted by law without full compliance.
7) Disclaimers
  • The Service is provided on an “as is” and “as available” basis without any warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, noninfringement, or course of performance.
  • We do not guarantee that the Service will be error-free, secure, continuously available, or that shipments will be delivered by a particular time or on a particular route. You use the Service at your own risk.
8) Limitation of Liability
  • To the maximum extent permitted by law, [Company] shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, loss of use, loss of data, or business interruption, arising out of or in connection with your use or inability to use the Service, even if advised of the possibility of such damages.
  • Without limiting the foregoing, [Company] is not liable for losses caused by acts of God, weather, road conditions, riots, strikes or labor disputes, governmental actions, terrorism, war, embargoes, or other events beyond our reasonable control.
  • If applicable law does not allow the exclusion of certain damages or limitations, the scope and duration of the applicable exclusion or limitation shall be the minimum permitted.
9) Cargo Claims and Insurance
  • Unless expressly stated in a separate written agreement, [Company] is not a motor carrier or a carrier of goods and does not assume carrier liability for loss, damage, or delay. Any cargo claims shall be made against the performing carrier and governed by that carrier’s applicable terms and legal regime.
  • You are responsible for procuring insurance appropriate to your risk tolerance. We may require proof of insurance from carriers and may facilitate claims handling as a courtesy, without assuming liability.
10) Indemnification
  • You agree to indemnify, defend, and hold [Company], its affiliates, and their officers, directors, employees, and agents harmless from and against any claims, damages, liabilities, losses, fines, penalties, and expenses (including reasonable attorneys’ fees) arising out of or related to:
    • Your use of the Service.
    • Your violation of this Agreement or applicable law.
    • Your shipments, including but not limited to inaccurate documentation, improper packaging, misclassification, undeclared hazardous materials, or failure to comply with regulatory requirements.
11) Governing Law and Venue
  • This Agreement shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of laws principles.
  • Any legal action or proceeding arising out of or relating to this Agreement shall be brought exclusively in the courts located in [Your Jurisdiction], and you consent to the jurisdiction and venue of such courts.
12) Changes to Terms of Service
  • We may modify or replace this Agreement at any time by posting the updated version on or through the Service. Your continued use of the Service after such changes constitutes your acceptance of the new terms.
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